Terms of Service

Welcome to University Campus Private Tours (“UCPT,” “we,” “us,” or “our”). These Terms of Service (the “Terms”) form a binding agreement between you and UCPT and govern your access to and use of our website, marketplace, and related services (the “Platform”). Please read them carefully.

1. Acceptance of these Terms

By creating an account, booking a tour, listing yourself as a student guide, or otherwise using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Platform. If you are using the Platform on behalf of a family or organization, you represent that you are authorized to accept these Terms on their behalf.

2. Eligibility

You must be at least 18 years old to create an account, make a booking, or act as a guide. Families booking on behalf of a prospective student who is a minor may do so, but a parent or legal guardian must provide consent and supervise the experience. Minors may not register, book, or attend a tour without verified guardian consent.

• Account holders confirm they meet these age and consent requirements.
• Guides must be currently enrolled students who pass our verification process.
• We may refuse, suspend, or remove any account at our discretion.

3. Your account

You are responsible for the accuracy of the information you provide and for keeping your login credentials secure. You must notify us promptly of any unauthorized use of your account. You are responsible for all activity that occurs under your account.

4. Bookings & payments

When you request a tour or video consultation, your selected payment method is authorized but only charged once the guide accepts the request. If the guide declines or does not respond within the stated window, no charge is made.

Service fees and commission

UCPT charges a platform commission, which is included in the price shown at checkout. Guides receive their payout, net of commission, after the tour is completed. All prices are displayed in the applicable currency before you confirm.

Cancellations & refunds

• Family cancels 24 hours or more before the start time: full refund.
• Family cancels within 24 hours of the start time: non-refundable.
• Guide cancels (any time): full refund to the family, and the cancellation may affect the guide’s standing.

Refunds are returned to the original payment method and may take several business days to appear, depending on your bank or card issuer.

5. Guide obligations

If you offer tours as a student guide, you agree to:

• Provide honest, accurate information about your enrollment, major, and campus.
• Honor accepted bookings and arrive on time, prepared, and professional.
• Prioritize the safety and comfort of families throughout the experience.
• Comply with your university’s policies and all applicable laws, and never imply official endorsement by a university unless authorized.

6. Prohibited conduct

You agree not to:

• Harass, threaten, discriminate against, or endanger any user.
• Provide false information or impersonate another person or institution.
• Circumvent the Platform to arrange or pay for tours off-platform.
• Post unlawful, infringing, or misleading content.
• Attempt to disrupt, reverse engineer, or gain unauthorized access to the Platform.

7. Disclaimer & limitation of liability

The Platform connects families with independent student guides; guides are not employees or agents of UCPT. To the fullest extent permitted by law, the Platform and its content are provided “as is” without warranties of any kind. UCPT is not liable for the conduct of any user, for any indirect, incidental, or consequential damages, or for amounts exceeding the fees you paid to us in the twelve months preceding the claim.

8. Dispute resolution

If you have a concern about a booking, please contact us first so we can help resolve it. Most issues are settled quickly through our support team. Any dispute that cannot be resolved informally will be governed by the laws of the jurisdiction in which UCPT operates, and you agree to resolve such disputes individually rather than as part of a class action, to the extent permitted by law.

9. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify you. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

10. Contact us

Questions about these Terms? Reach our team at legal@ucpt.example and we will be glad to help.