How can we help?
Everything you need to feel confident — from booking and payments to becoming a guide and staying safe.
Booking & payments
The essentials on requests, charges, refunds, and what happens after you book.
Every ambassador submits proof of current enrollment, which our team reviews before approval. Verified guides display a badge, and identity documents are never shared publicly.
For guides
Thinking of hosting families on your campus? Start here.
Apply with our short questionnaire, verify your current enrollment and ID, then create listings within our fair-rate bounds. Most students are approved within one to two business days.
Safety & trust
How verification, secure payments, and support keep every visit trustworthy.
Every guide verifies current enrollment and a valid government ID before going live. Contact details stay masked until a booking is accepted, and all payments are handled securely on-platform.
Still need help?
Can’t find your answer? Our support team is happy to help with bookings, payments, guiding, and anything else.